Clover Imaging Group (Clover)

Existing Customer Frequently Asked Questions

 

ACCOUNT OVERVIEW

  1. What account number do I use to order?

    Your LMI account number has been transitioned to your current Clover account. If you have any questions, please contact us at 1-866-734-6548.

  1. What about my credit terms and current LMI rebate program?

    All terms and programs will be consolidated to make sure you receive the best terms and programs moving forward.

  1. Are my LMI part numbers and pricing changing?

    LMI part numbers and pricing will remain the same for ease of ordering.

  1. What do I need to do on my side?

    No additional paperwork is required from your side

ORDERING

  1. When is the last day to order from LMI directly?
    The last day to place orders directly with LMI is Friday, September 27th prior to 5:00 p.m. CST.
  1. How do I place an order with Clover?

    Simply send your LMI order to Clover through your preferred ordering method. XML customers may have a step or two to complete before placing their first order (see below).

  1. We use XML (PO processor) for orders, how do I get set up with Clover?

    If you already have an account with ECI, please contact your ECI representative and have Clover/West Point added as a vendor.

  1. If I ordered through lmisolutions.com, where will I place my orders?

    The LMI website (www.lmisolutions.com) will automatically be redirected to www.cloverimaging.com. Simply login using your current Clover login to access all products

PRODUCT

  1. Does Clover offer Lexmark Compliant products?

    Yes, Clover has a complete Lexmark compliant offering

  1. I used to order parts from LMI, does Clover offer parts?

    We offer a full selection of new and remanufactured printer parts through our sister company, Depot International. Depot international is an HP, Lexmark, Brother, Xerox distributor and authorized reseller.

  1. LMI Product Returns

    Unfortunately, due to the terms of the agreement, Clover only purchased the assets and is unable to take back LMI product. LMI products purchased from Clover after September 30, 2019 will have a one-year warranty from date of purchase.

  1. Where will my inventory come from?
    We have 10 strategically located distribution centers throughout the U.S. and our goal is always to ship from the closest location to ensure timely delivery. As of September 27, 2019, all LMI distribution centers will be closed.
  1. I have a custom label on the cartridge box, will this still print with my information?
    Yes, we have transferred all logos and images into our system in advance.

ACCOUNTING

  1. What about receivables? Who do I pay?
    Any orders placed on or before September 27, 2019 at 5:00 PM CST will be invoiced by LMI and remit to LMI.
  1. Who do I call about accounting questions?
    For accounting questions, please contact the Clover Accounting Team at 1-855-975-7422.

SUPPORT

  1. How do I contact customer support?
    Our Customer Service team is ready and available to assist you
    Website:        www.cloverimaging.com
    Customer Service Phone:    1-866-734-6548
    Customer Service email:  customerservice@cloverimaging.com
    Customer Service hours: Monday – Friday 7am to 7pm CST

                                 

RECYCLING

  1. Who do I contact about recycling?
    All recycling programs will now be managed by the Clover Environmental Solutions team. For more information, please contact us at

    collect@corerecycling.com